Two policies apply to every booking, Goods in Transit and Public Liability. The first covers your packed belongings through loading, the journey and unloading. The second covers damage to the property itself during the move.
Cover applies where our negligence caused the damage, and only within the limits of the policy. Three things sit outside it: marks or breaks that existed before moving day, faults in appliances or electronics unless our handling caused them, and the contents of boxes you packed.
That last point is why it matters who packs each box. A box our packers filled falls within those terms. A box you filled yourself does not. You get the policy confirmation in writing ahead of the deposit, and if something goes wrong, tell us promptly once the move is complete. You can read the exact wording in our terms and conditions.




